Job title: German Speaking Service Desk Agent
Company: Foundever
Location: Budapest
Job Description: Ügyfélszolgálat, call centerügyfélszolgálati munkatársYour responsibilities will be the following: • As a Customer Support Technician – Level 1 Agent – you will be the first contact of the customers – and you will have to handle incoming phone calls, emails & end-user requests of the products • Give accurate information to customers, who turn to you for technical or general help about the product, understand and investigates root causes of customer inquiries • Keep the user informed and follow-up ongoing cases • Involve your customers – realize and understand their needs, provide positive experience for them, maintain and improve customer satisfaction level • Be proactive – identify deeper drivers of customer needs • Don’t be afraid of some administration – record all the cases to the client’s tool, follow up your answered calls and emailsOur desired candidate: • Fluent in German language and has conversational English language knowledge • BASED IN HUNGARY OR WILLING TO RELOCATE • Loves helping customers, communicates clearly and has excellent problem solving skills • Has a strong customer service focus • Having experience in customer service that’s an advantage, but we will provide full professional training • Pays close attention to the details • Enjoys learning new things and develops – adopts changes easily and be flexible • Confident user of MS Office packageIf you join us we offer you: • Coming from abroad? We help you with a relocation package • Competitive salary, bonuses and cafeteria benefits • Paid professional training lead by our professional trainers • Stable and international company background • Multilingual environment, native colleagues from more than 25 nationalities • Become a member of a friendly team – a company culture where we respect our diverse and unified teams, where we are proud of our achievements • Opportunity for personal development and learning – You can develop and grow within the company as a member of our career program • Feel the good vibe in our company events or team building activities (Monthly Fun Day with activities, office massage, Christmas party, charity events etc.) • Free coffee and tea • Foosball and darts • We ensure you in-house doctor, central located fancy&modern office and casual dress code
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