• +15 years of experience in Technology Industry leading cross functional and high performing engineering teams focused on assurance, quality and control of products, networks and services.
• Digital transformation and process improvement under standard reference frameworks.
• Problem Management Process Owner implementing root cause solutions methodologies and establishing action plans to promote continuous improvement and quality throughout the service experience.
• CX &UX design consulting developing new products and innovative solutions to customers focusing in their needs and context.
• Specialist in Project Management with an emphasis on PMP, Lean and Agile methods.
• Certified SAFe 5 Product Owner/ Product Manager (2021).
• Licensed Advanced Neuro-Linguistic Programming (NLP) and Coaching.
Education
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2020/2021
Digital Marketing & E-Commerce at EAE BUSINESS SCHOOL
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2017/2018
Master’s Degree in Neuromarketing at UNIVERSITAT AUTÒNOMA DE BARCELONA
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2010/2011
Specialist in Project Management at ESCUELA DE ADMINISTRACION DE NEGOCIOS
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2002/2008
Engineer’s Degree in Electronic Engineer at ESCUELA COLOMBIANA DE CARRERAS INDUSTRIALES ECCI
Experience
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2018/2021
Customer Experience &Product Manager at FONYOU
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2014/2017
Chief Quality & Assurance of Products, Networks and Services at CLARO
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2011/2014
Coordinator Transmission and Data Backbone Network at CLARO
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2007/2011
Transmission and Data Backbone Network Engineer at TELMEX
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2006/2007
Technology & Support Engineer at EASY SOLUTIONS
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2003/2005
Retention and Loyalty Agent at SUPERCABLE S.A
To contact this candidate email sandrakalom@gmail.com