Amar Amiour

 

Personal Profile

Full Name: Amar Amiour
Date and place of birth: 08/22/1980.
Gender: Male.
Civil statute: Married.
Location: N21 Sidi Youcef Beni Messous, Algiers, Algeria
Phone Number: +213793 555 916
Email ID: amiouramar@gmail.com

Career Summary:

 IT System Support and Administration.
 IT Project Management and Network Systems Administration.
 Technical writing.

Work Experience:

June 2019 until today: IT Engineer at XML international UK.

Marsh 2019 until May 2019: Direct Sales Executive For Vodafone Qatar projects.

November 2018 until January 2019: Algeria Sales and Marketing representative at VIZOCOM “VSAT Internet Access provider”.

July 2018 until November 2018: Assigned to IT Department “France AstraZeneca’s Factory” for DRP, DATA integrity, and Technical writing Tasks.

Job Description:

❖ Service delivery for France “Dunk irk” site operations:

 Data Integrity for Industrial Work-Stations
 Perform DRPs “disaster Recovery Processes” for
 Laboratory.
 Analyst and Knowledge base writer before and after
 Knowledge base Creation for different running projects.

February 2016 until July 2018: IT Architect at AstraZeneca Algeria.

Job Description:

❖ Service delivery for future site operations:

 To define volume of provided services regarding business needs
 Participate in the work on network & hosting design
 Work with general contractor infrastructure installation, server room and switch rooms facilities, (climate, UPS, security).
 Oversee the execution of works & quality check
 Control the handover from general supplier to AstraZeneca
❖ Prepare site to BAU “Business as Usual”:

 Contract & manage local suppliers

 Create a local and global support model.

 Act as local IA & IT security manager

 Create IT security and service-related policies, SOPs,
 Instructions and more.
 Perform user acceptance tests regarding IT Infrastructure.
 Prepare end user computing.
 Work with AZ and non‐AZ Security and other related systems.

 Provide second line support

April 2014 to February 2016: External IT SUPPORT at Astra Zeneca UK LTD Algeria.

January 2012 April 2014: IT First LINE SUPPORT multiples Multinational companies “Sanofi Aventis, Novo Nordisk A/S …”.

Job Description:

 Diagnostic and find solution for incidents on
 workstations environments including Windows Microsoft Office, Mobility solutions and or full web Apps.
 Asist users by remote control or directly on their work-station.
 Create/Assign/Resolve tickets and eventually escalate to global support groups.

 Installation configuration and administration of new
 devices including mobile ones.
 Take care of the infrastructure functionality and continuity and raise unresolved incidents to the Global support groups.
 Follow up and maintenance of all IT and network Equipment
 Troubleshooting network issue “CISCO VPN….”
 Support users on worldwide Visio Conferences,

Marsh 2011/August 2011: IT help desk at MOBISERVEHOLDING “Sevitec”.

May 2007 /November 2009: Administrator installer, VSAT. (First Mark Network) at
multiples Multinational companies.

Education:

1995 to1998: Technical studies at “Ibn El Haithem”
Technical High School”: High school Diploma “Technical”.

1998 to 2001: Mechanical Engineering at “University Of BOUMERDES” in Algeria.

2002 to 2005: Information Technology at “the Algerian
Chamber of Commerce and Industry”.
Diploma of “Senior IT Technician (hard/soft/networking”.

Certifications & Achievement:

 Certified Global REMEDY “Novo Nordisk Denmark”. Certified Manage-Engine from
 NovoNordisk A/S.
 Certificate of course completion “Windows 7 & Office 2010.
 CCNA1-CCNA2 “Academy”.
 Afaria Administration “Remote Mobile Device Management tool”.
 Configuration and Administration of Mobile device.
 GOLIVE of ONEDEVICE Project and IOSELAS app at Novo Nordisk A/S.
 GOLIVE of Workday for AstraZeneca.
 GOLIVE for New support Model “Service Desk”.
 Migration and Administration of: “Windows XP/7/10/Office 2007/2010/2016.
 Air Watch Administration at AstraZeneca “Remote Mobile Device Management tool”.
 Certified Service Now from AstraZeneca for local and global issues.

Languages:
 English
 French
 Arabic.