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Senior Service Designer

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Job title: Senior Service Designer

Company: Designit

Job description: Do you want to make innovation happen for ambitious clients and offer them real value, real products and real impact?

We believe in teamwork, fun, complex projects, and simple solutions. How about you? We’re looking for a like-minded Senior Service Designer with the experience, passion and Jedi skills to help us rid the world of crappy design – one project at a time.

Would you like to…?

Scope, plan and lead exciting and abstract innovation & experience design projects.

Coordinate multidisciplinary teams beyond their discipline (i.e. engineers, digital designers, business designers) in a collaborative and empowering manner.

Present to clients, and develop and facilitate workshops and co-creation sessions.

Conduct qualitative research using design research techniques and turn insights and identified opportunity spaces into differentiating service experiences.

Define future customer journeys, blueprints and conceptualize new products, services and businesses for some of the world’s leading international brands.

Help companies define their change processes, including a level of business & IT architecture understanding to plan for implementation.

We would like you to be…

A skilled professional with significant hands-on experience working in end-to-end service design for at least 5+ years (ideally more).

Great at designing and running design research, including ethnography, shadowings, focus groups, co-creation and usability testings.

Great research analysis skills, used to develop insight-driven product & service frameworks.

A great communicator, a profoundly curious workshop facilitator not afraid to push the boundaries, and a solid client partner – able to listen, learn, advise, and build strong relationships with our clients.

Proficient in sketching, visualising, prototyping and other service design techniques like value propositions, journey mapping, service specifications, blueprinting, and testing.

Familiar with UX design, creating user stories, flows, wireframes and digital prototypes; although this is not the core of the role.

An EU national, or with a working permit for Spain – this is a must-have!

A problem solver, with ideas that challenge the ordinary, together with the drive –­ and the guts – to bring them to life.

Someone with a ‘here to help’ attitude, who absolutely, fundamentally believes that we’re better together.

Non-negotiable: Fluent in English and Spanish – please don’t apply if you don’t speak fluently both in a professional context.

Would you like to join a global organisation that…?

Embraces work-life balance – our employees’ well-being remains a top priority for us.

Promotes a culture of learning and advocacy across the globe – diversity will enable us to strengthen our impact

An office in a fantastic location in Madrid City Center

Healthy and delicious breakfasts every Monday

Weekly knowledge-sharing sessions, designed to cultivate cross-discipline talent

An inspiring, social, collaborative and playful work environment, with an open-minded and diverse culture

Want to know more?

If you have any questions, you can get in touch with our People Coordinator, Paula Viejo, at . But just a heads up, we can’t process applications sent by e-mail, so when you’re ready to apply please use the Apply Now link above. Thanks! And if you’ve read all this way through, please include a spaceship emoji in your application to let us know. We like you already.

Start date

As soon as possible

Deadline We’re ready to wait for the perfect candidate.


Hit the Apply button! But before you do here’s a few insights on our application process.

  • We’d like a quick idea of who you are, and the work you’re proud of, so share your portfolio with us (if you have one) and your CV, LinkedIn profile or similar.
  • Even if you use LinkedIn to apply with, you should add it to ‘Websites’ in your application for us to see it.
  • No cover letter or lengthy essay is needed, we’ll get to know you through some questions in the application form.
  • Please apply in English, as that is our main language in Designit.

Thanks! And if you’ve read all this way through, please include a spaceship emoji in your answers to let us know. We like you already.

Expected salary:

Location: Madrid

Job date: Fri, 14 Jan 2022 06:00:31 GMT

Apply for the job now! – Submit your Resume

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