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IT Project Manager / IT Service Manager

  • Überall

Job title: IT Project Manager / IT Service Manager

Company: Lufthansa

Job description: Do you want to be responsible for project delivery within agreed time and budget? Are you interested in the aviation industry? Are you looking to join an amazing company?

If so, this job was made for you! Come and see what we have to offer!


  • Location

Krakow * Employment level

Direct entry * Function

IT, Other * Working time

Full time * Publishing date

08-29-2022 * Application deadline



Your main tasks include, among others:

  • Ensure the proper planning of ITSM projects (time, budget, resources) in alignment with business needs and other IT projects.
  • Manage ITSM projects on a daily basis.
  • Collect, analyze and document business requirements in collaboration with stakeholders.
  • Support implementation tasks on a hands-on level as needed.
  • Coordinate IT processes standardization with focus on centralization and continuous improvement.
  • Take responsibility for go-live and stabilization of ITSM processes and tools.
  • Maintain and search for improvements of IT Service Catalogue.
  • Develop ideas to improve the ITSM processes and tools.
  • Represent LGBS in LHG ITSM Continuous Improvement community.
  • Takeover of additional tasks when is required.

Behind the scenes

Taking Off with Lufthansa!

Join our international and dynamic team and make the difference!


If you want to be the next IT Project Manager you must fulfill the following requirements:

  • Graduation and University Degree.
  • 5 years of practical experience in an international IT project and IT demand management in major, multi-functional organizations; management of considerable projects; disciplinary and/ or functional lead.
  • General understanding of IT application infrastructure.
  • Planning and organizational talent.
  • Analytical skills and accuracy.
  • Strong conceptual skills.
  • Problem solving competence.
  • Distinctive written and oral communication capability.
  • Experienced in conflict management.
  • Excellent ITSM tool experience.
  • Strong business Management.
  • Excellent English language.
  • Excellent Project management.
  • Strong Shared Services.
  • Excellent Process management.
  • Excellent Service management.
  • CV/Resume required.
  • Must possess a legal work permit in Poland.


About Lufthansa Global Business Services Sp. z o.o.

Lufthansa Global Business Services GmbH (LGBS) is a 100 per cent Lufthansa subsidiary. We offer shared services worldwide for the entire Lufthansa Group in the areas of Finance, Business Intelligence & Transformation, Human Resources, Procurement and IT, which we provide or manage ourselves. It’s our goal to harmonize and standardize processes and to continuously make them more efficient and effective. We see ourselves as pioneers in digitization, as well as in the use and distribution of the latest technologies, for example in business process automation. As an internationally operating company, LGBS is represented at locations in Frankfurt, Hamburg, Krakow, Manila and Mexico City and manages BPO providers in Germany and abroad. With the global network of foreign representatives of the Lufthansa Group’s field organization, we are also locally anchored and active worldwide.

Expected salary:

Location: Kraków, małopolskie

Job date: Wed, 31 Aug 2022 00:32:11 GMT

Apply for the job now! – Submit your Resume

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