Job title: IT Network and Support Engineer, Baleares
Company: E3 Systems
Job description: IT Network and Support Engineer en Baleares.
e3 Systems specialises in providing IT and telecommunications solutions for Superyachts. We think of these yachts as floating offices that we need to support.
We are looking for an IT Network and Support Engineer to join our team of IT and Communications specialists. The job will be based in Mallorca however you will also be required to travel to yachts and shipyards in other yachting centres mainly in Europe but occasionally further afield. Therefore you must be willing and able to travel.
Installation of IT and network hardware on yachts.
Basic cabling and installing hardware/rack building.
Configuration of IT and Network products and technologies.
Support of e3 customers IT and network systems. Onsite troubleshooting and diagnosis of faults and issues.
Site surveys hardware information gathering and pre-installation documentation of customer systems.
Creating and maintaining e3 IT/Network documentation using e3 standards and templates.
Providing IT/Network support in the Support Operations Centre (SOC).
Assisting with the server and network maintenance schedules as defined in our IT / Network support contracts.
Assisting the sales team with pre-sales technical support when needed.
Helping promote e3 s products and services wherever possible.
Cisco CCNA or CCNP qualification and/or 2+ years demonstrable experience of installing configuring and troubleshooting Cisco network and Microsoft server environments.
Field engineer experience with background in Systems Administration.
Experience and willingness to be hands on with running and terminating cabling.
Excellent documentation skills and familiarity with project planning procedures.
Fluent English both spoken and written in order to give clear telephone and email support to clients.
Good customer service skills with proactive approach to problem solving.
Must be willing to travel at short notice and possess a valid EU passport and full EU driving licence.
Resident or citizen of an EU country and able to start without requiring any visa or work-permit.
Microsoft SQL server experience.
Autocad/Freecad or MS Visio experience.
Experience with mobile communication networks and configuration of 4/5G routers.
Experience working with marine or land VSAT or other satellite communication systems.
Additional European languages would be an advantage.
Excellent salary related to experience.
Other benefits include laptop phone bonus benefits and overseas working allowance (upon completion of probation period).
Manufacturer certified training courses will also be provided as and when necessary.
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