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German Customer Advisor for an Insurance company

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Job title: German Customer Advisor for an Insurance company


Job description: About the job

We are looking for an experienced insurance customer advisor to connect with one of the insurance customers of one of the largest insurance companies in the world. In this role, you will be responsible for answering customer queries over phone and email and providing potential customers with detailed information about our products.


Receiving telephone calls or chat from clients wishing to obtain various types of

information concerning their insurance policy

Depending on the case, the request will be processed via a transaction in our client

policy administration system, and/or by the writing and sending of reply to

letters/emails, information, contract documents, etc., to the insured.

Indexation & electronic archiving in our document management tool.

Policy changes requests, updating payment details

Cancellation Requests

Making a claim request

Your Profile

As a Customer Experience Advisor for the world’s largest publicly traded property and casualty insurer, you will provide a warm and professional contact with each of our customer’s clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.

Are native or proficient in German (C2) and fluency English (B2)

Have previous customer experience is a plus

Have excellent verbal and writing skills coupled with a formal and diplomatic stance

Are proactive, self-motivated, and a great team player

Are non-EU residents, it is mandatory to have a valid work permit.

What do we offer?

Competitive wages (14 monthly payments per year)

Performance bonus

Health insurance with a dental plan (after 6 months contract)

Meal Allowance paid in voucher card

Additional Benefits

Work with adventurous people from over 15 nationalities

Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!

We promote inter-company mobility to work at any of our sites around the world.


Lisbon (Portugal)

Expected salary:

Location: Lisboa

Job date: Sat, 03 Sep 2022 01:02:28 GMT

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