Job title: German Customer Advisor for an Insurance company
Job description: About the job
We are looking for an experienced insurance customer advisor to connect with one of the insurance customers of one of the largest insurance companies in the world. In this role, you will be responsible for answering customer queries over phone and email and providing potential customers with detailed information about our products.
Receiving telephone calls or chat from clients wishing to obtain various types of
information concerning their insurance policy
Depending on the case, the request will be processed via a transaction in our client
policy administration system, and/or by the writing and sending of reply to
letters/emails, information, contract documents, etc., to the insured.
Indexation & electronic archiving in our document management tool.
Policy changes requests, updating payment details
Making a claim request
As a Customer Experience Advisor for the world’s largest publicly traded property and casualty insurer, you will provide a warm and professional contact with each of our customer’s clients. You will ensure excellent service standards and maintain high customer satisfaction while reaching your career goal and contributing to the future success of the company.
Are native or proficient in German (C2) and fluency English (B2)
Have previous customer experience is a plus
Have excellent verbal and writing skills coupled with a formal and diplomatic stance
Are proactive, self-motivated, and a great team player
Are non-EU residents, it is mandatory to have a valid work permit.
What do we offer?
Competitive wages (14 monthly payments per year)
Health insurance with a dental plan (after 6 months contract)
Meal Allowance paid in voucher card
Work with adventurous people from over 15 nationalities
Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
We promote inter-company mobility to work at any of our sites around the world.
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