Validation & Central Support Manager – Casting Solution

By | Juni 10, 2021
  • Überall

Job title: Validation & Central Support Manager – Casting Solution

Company: ESI Group

Job description: The ESI Group is a pioneer and world-leading provider in virtual prototyping software solutions. We employ about 1200 highly qualified specialists in 40 countries across the globe. The key to our success is the use of realistic material physics, providing „as good as real“ virtual results.



Full time

Apply at:

esi-784 [at]

Your contact:

FGT (Recruiter)


ESI Customer Support:

Train local support engineers on new versions of Casting Solution and contribute to their adoption.

Deliver an efficient support to local support engineers within a reasonable timeframe.

Develop and maintain a technical knowledge base (articles, demo cases, tutorials, webinars…)

Help to develop ESI Customer & Support level 1 teams autonomy via MyESI in collaboration with product management, local support teams and operational marketing.

Assist business development as required, including giving webinars, writing papers, …

Organize internal seminar “ESI Technical Forum” yearly in link with product managers.

Product Validation:

Quality – Based on Industry & Customers Outcome Casting strategy:

  • contribute to definition of development user requirement functional specifications
  • update validation test cases database
  • validate developments as well as bugs fixes
  • update Casting Solution manual

Lead potential technical pre-studies prior to any product improvement.

Cost & Time – Ensure to projects managers the most efficient priorities & skills to achieve projects deliverables in due time via Agile method.

Regularly improve the validation tools.

Team management:

Ensure regularly Capacity & Resource planning update to ensure workload/workforce balance inside the team and cross Virtual Manufacturing teams.

Define yearly personal objectives in link with Company strategy & needs.

Manage team skills to ensure to ensure Support & Validation missions via yearly training plan and internal mentorships.

Report to your manager and internal Customer via Support & Validation KPIs.


Technical Skills:

  • Casting process à proficient
  • Simulation à experience with a commercial casting simulation software
  • Customer Support

Soft Skills:

  • English
  • International mindset
  • Relationship
  • Priority management


Application form

Indicates required field Salutation





First Name

Last Name

Country of residence


Attach Your Resume

One file only.
2 MB limit.
Allowed types: pdf, doc, docx, odt.

Attach Your Cover letter

One file only.
2 MB limit.
Allowed types: pdf, doc, docx, odt.

How did you hear about us? Eligibility

No, I am not currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.

Yes, I am currently eligible to work (work permit/visa/citizenship) in the country to which I am applying.

Data privacy and security policy

I accept the « Privacy & Terms Of Use » of ESI Group.

By submitting this form, I accept the legal notice of « data privacy » below.

With your consent, the information collected on this form is processed electronically for the purpose of managing applications for positions within the ESI Group. The personal information collected when you apply for one or more job opportunities offered by ESI Group and/or its subsidiaries worldwide is intended for use exclusively by the ESI Group’s Human Resources Department and other Group employees involved in the recruitment process, as well as their service providers. The data are kept for a period of 2 years. In accordance with the applicable regulations, you have the right to withdraw your consent, the right to access, rectify, delete, object to, limit and transfer your data to a third-party service provider if necessary and the possibility of defining guidelines concerning the fate of your data after your death. To exercise your rights, please contact the ESI Group’s data protection team at the following e-mail address: dataprotection [at] In the event of a dispute, you have the right to refer the matter to the competent administrative authority. To learn more about our data protection policy, .

Fields marked with an asterisk are mandatory, failure to complete them makes it impossible to process the request



Cookie Disclaimer This site uses cookies in order to improve your user experience and to provide content tailored specifically to your interests. Detailed information on the use of cookies on this website is provided in our Privacy Policy. Click „Learn More“ to change you cookie settings. By using this website, you consent to the use of cookies.

About ESI Group Founded in 1973, ESI Group envisions a world where Industry commits to bold outcomes, addressing high stakes concerns – environmental impact, safety & comfort for consumers and workers, adaptable and sustainable business models. ESI provides reliable and customized solutions anchored on predictive physics modeling and virtual prototyping expertise to allow industries to make the right decisions at the right time, while managing their complexity. Acting principally in automotive & land transportation, aerospace, defense & naval, energy and heavy industry, ESI is present in more than 20 countries, employs 1200 people around the world and reported 2020 sales of €132.6 million. ESI is headquartered in France and is listed on compartment B of Euronext Paris.

Expected salary:

Location: France

Job date: Thu, 10 Jun 2021 02:59:34 GMT

Apply for the job now! – Submit your Resume

Work and Live in Germany? find jobs and information about visa language and applications here