Turkish speaking Service Desk Agent

Job title: Turkish speaking Service Desk Agent

Company: Cognizant

Job description: Turkish speaking Service Desk Agent

Location: Budapest, Hungary

What we offer:

  • Competitive salary and cafeteria benefits; free sport allowance (near the office buildings), All You Can Move SportPass (at a discounted price), medical benefits and other perks.
  • High value awards and recognitions, annual bonus and quarterly promotions for top performers
  • Currently home office possibility and potentially hybrid model of working in the future (fancy, easy to access office)
  • Training and continuous learning and certification opportunities
  • Chance to be part of a rapidly expanding organization.
  • Multilingual environment, native colleagues (50% of the team is a native speaker of their support language).
  • Pleasant and inspiring working atmosphere with multicultural community and state-of-the-art technologies.
  • Reimbursable language courses.
  • Team events and Company events (cool and youthful parties with team-games, etc.).

Responsibilities:

  • Providing 1 and 1.5 level support (analysis and check on possible solutions) for applications in scope.
  • Ticket creation/categorization/prioritization.
  • Ticket escalation to respective Support Group.
  • Coordinating the Turkish end user resolution in cooperation with the other English speaking support units.
  • Incident resolution and recovery.
  • Communicating solution or workaround to the employees of the customer in Turkish.
  • Interface monitoring and alert tickets routing to the responsible resolver teams for further investigation.
  • Communicating updates regarding major incidents to users.
  • Running reports on active users on a quarterly basis and verifying with managers.

We are looking for you, if you:

  • Have excellent written and verbal communication skills in Turkish and at least upper-intermediate English.
  • Have experience in IT Helpdesk (it is a MUST)
  • Have at least High School degree.
  • Are open to work in shifts, 40 hours per week, support window from 7 am to 3:30 pm
  • Have excellent communication skills – both written and spoken.
  • Are flexible, open-minded personality with a „can do“ attitude.
  • You hold an EU passport or permanent residence permit for Hungary (we cannot provide VISA support for this role)

Employee Status : Full Time Employee

Shift : Day Job

Travel : No

Job Posting : Jan 10 2022

About Cognizant Cognizant (Nasdaq-100: CTSH) is one of the world’s leading professional services companies, transforming clients‘ business, operating and technology models for the digital era. Our unique industry-based, consultative approach helps clients envision, build and run more innovative and efficient businesses. Headquartered in the U.S., Cognizant is ranked 185 on the Fortune 500 and is consistently listed among the most admired companies in the world. Learn how Cognizant helps clients lead with digital at www.cognizant.com or follow us

Expected salary:

Location: Budapest

Job date: Tue, 11 Jan 2022 23:13:57 GMT

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