Travel Partner Care Specialists

Job title: Travel Partner Care Specialists

Company: David Kennedy Recruitment

Job description: Description: DKR are delighted to be working with a leading online travel agency specialising in fare comparisons, airline bookings and many other amazing features. As our Partner Care Specialist, you will be responsible for delivering the highest standard support to our business partners (leading airlines and online travel agencies, like Booking holding group – Priceline, Agoda, eSKY, Hopper, and many others). You will communicate directly with them via phone, email, or chat and take full ownership of their requests to make sure that each communication will end with fast resolution and a smile on their faceWhat is the role about?

Act as a part of the dedicated team operating 24/7 and handle any and all inquiries and requests from our B2B partnersYou will be responsible for handling all requests through various sources – calls, emails, chat, tickets, or internal systemsTake full ownership of the whole process around our B2B partners’ requests and ensure the solution delivery with the highest standards within the targeted SLAsProvide continuous feedback from both our internal teams and B2B partners to ensure the best quality of the services we provide Requirements: Excellent command of English (level C1) both spoken and writtenHold a valid EU passport or residence permit with no restrictions to work in Czech RepPrevious customer support experienceAdvanced computer skills and Internet user skillsExcellent communication and problem-solving skills with a customer-oriented approachIndependence as well as the ability to work in a team environmentThe role has rotating shifts, mainly day (9:30am to 5:30pm) and afternoon shifts (3pm to 11pm) plus maximum 1-2 night shifts per month (11pm to 7am). The shift length is 7.5hrs + 30mins break Offer: Relocation support & fantastic benefits – available upon request

Expected salary:

Location: Brno, Jihomoravský

Job date: Sat, 06 Nov 2021 23:38:37 GMT

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