Technical Support Engineer with Italian

Job title: Technical Support Engineer with Italian

Company: Reed

Job description: This position requires you to be the single point of contact for Italian-speaking employees of the company for all IT related issues, your responsibilities include:

  • Managing the Service Desk queue in a professional and consistent manner that ensures user incidents, requests and queries are dealt with efficiently.
  • Maintaining a high level of customer awareness and focus by communicating regularly with other Service Desk team members and IT teams.
  • Escalating incidents and / or requests to the Service Desk Team Leader or Country Operations Manager when required.

We are looking for:

  • Advanced Italian (C1) and fluent English (B2)
  • 2 years of customer focused and service-oriented experience
  • Good communication skills
  • Candidate who does not need a work permit
  • General knowledge of at least some of the following technologies: Knowledge of Windows 10, Citrix technologies, Active Directory, Microsoft applications (including Office and Outlook/Exchange), desktop and laptop hardware, software deployment technologies, McAfee antivirus, remote control software, network administration, TCP/IP, printers (various types) and VPN technologies

Expected salary:

Location: Brno, Jihomoravský

Job date: Thu, 18 Nov 2021 06:12:36 GMT

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