Job title: Technical Service Specialist
Company: Abbott
Location: España
Job Description: JOB DESCRIPTION:About AbbottAt Abbott, we’re dedicated to helping people live more fully, in everything we do. We’re creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a
medical need, and treat conditions to help you get back to doing what you love.With headquarters in north suburban Chicago, we serve people in more than 160 countries with leading medical devices, diagnostics, nutrition products and branded generic medicines. Our 115,000 colleagues are helping millions of people to live better and healthier, every day around the world.Working at AbbottAt Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:Career development with an international company where you can grow the career you dream of.A company named one of the most admired companies in the world by Fortune.A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.The OpportunityThis position works out for Spain in the HIAC (Diagnostics) division. Our diagnostics provide information you need, when you need it, so you and your doctor can make better decisions. Abbott has pioneered innovative ways to screen, diagnose and monitor a vast range of health conditions with speed, accuracy and efficiency across core laboratory, molecular and point-of-care diagnostics. We are focused on making many kinds of testing and digital solutions accessible to more people in more places — for many of the world’s most pressing health challengesAs the Technical Service Specialist you’ll be responsible for performing planned maintenance activities, hardware and software upgrades (TSBs) and for back up first line level one service and assisting with installations and deinstallationsWhat You’ll DoProvide first line service to Abbott Ambassadors (service interventions requiring less than 4 hours labor time)Schedule and perform planned maintenance (PM) activitiesAssist with instrument installations and deinstallationsSuccess in this role is measured by customer satisfaction score (NPS), service key performance indicators achievement and economic growth and profitability per district.Required QualificationsBachelors degree or equivalent experience required. Bachelors / Engineering degree in medical / electrical / mechanical or medical technology is preferred.Driving licenseBackgroundProven track record in a similar position supported by management and customer references. (1 year of experience)Successful engagement with customers, specifically lab staff.Technical expert for product line responsibilityStrong communication skillsAbility to identify and drive resolution of issuesStrong experience in use of analytical tools and softwareFollow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity. Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobalThe base pay for this position is N/AIn specific locations, the pay range may vary from the range posted.JOB FAMILY: Field ServicesDIVISION: CRLB Core LabLOCATION: Spain : RemoteADDITIONAL LOCATIONS:WORK SHIFT: StandardTRAVEL:MEDICAL SURVEILLANCE:SIGNIFICANT WORK ACTIVITIES:
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