Job title: Technical Project Manager Payments

Company: Global Blue

Location: Gallarate, Varese

Job Description: Main duties and responsibilities

Deliver Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
Interface with internal and external project managers and stakeholders to ensure smooth implementation of DCC services
Support to definition, implementation and governance of an efficient Partner Integration Project implementation processes
Support the Commercial Organization and Partner Manager with technical and process consultancy
Ensure that the implemented Solutions are anchored correctly in the GB organization
Accept, coordinate and prioritize all “customer” requests related to decentralize IT.
Ensure correct and timely ticket handling (initiate, track update and close ticket).
Write and improve knowledgebase pages for employee (incl. manuals and FAQs)
DCC applications certifications, deployments and management.
Perform the local “user acceptance test” for solutions.
To maintain the Countries Requirement updated.
Technical pre-sales
To provide 2nd lev support to the local Field Service teams.
Regular reports, reviews and meetings with Head of Payment and Product DCC team

Relates and cooperates mainly with

Line manager
Technology teams
Commercial teams
Product teams

Background and Education

IT educational background
University graduate preferred
At least 2 years of experience in managing technical projects with external stakeholders
Experience in working with virtual and distributed teams
Customer consulting services
Independent and self-motivating personality
Fluent English and Italian languages skills (oral and written)
Portuguese, Turkish, Greek and Arabic language skills (oral and written) are a plus
Working knowledge within the payment industry and retail (preferred)

Specific skills and knowledge

Good knowledge of project management processes and tools
Solid understanding of Point-of-sale related technology and transactional systems
Experience with EFT payment standards, PCI, EMV within the retail or credit card industry
Ability to communicate with external partners in an efficient and structured way
Accuracy, ability to quickly analyse situations and to identify the correct measures
Customer oriented approach
Willingness to enter in technical details
Structured and flexible at the same time in managing difficult and challenging situations
Commitment and dedication to work
Perseverance in reaching goals
Excellent communication and team skills, ability to present ideas clearly and concisely
Excellent organizational, decision making and problem-solving skills

Salary:

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Curriculum vitae in the database!