Technical Helpdesk & Digital Remote Support Agent

By | Januar 30, 2021
  • Überall

Job title: Technical Helpdesk & Digital Remote Support Agent

Company: Xerox

Job description: Xerox (NYSE: XRX) makes every day work better. We are a workplace technology company, building and integrating software and hardware for enterprises large and small. As customers seek to manage information across digital and physical platforms, Xerox delivers a seamless, secure and sustainable experience. Whether inventing the copier, the ethernet, the laser printer or more, Xerox has long defined the modern work experience. Learn more at www.xerox.com and explore our commitment to diversity and inclusion.

Digital Support Representative for Customer Support – Lisbon, Portugal

Made to think. We take what is and turn it into what will be. We never stop innovating, re-imagining, building and doing and we never stop questioning.

We make packaging that talks to you, printers that listen and software that intuitively personalises and humanises.

Because Made to Think means, we’re not just thinking about the future, we’re making it.

We are Partners, we are Leaders, we are Experts and we are looking for native/ fluent English Speakers to become part of the Xerox Digital Support Team – Our team is responsible to offer the best customer experience through our Remote Support Solutions. We add value to our internal and external customers by providing the best Remote Hardware, Software and Network Solutions. This role is critical in the Support Cycle by proactively selling the benefits of troubleshooting via Telephone, Video Conferencing and Web Chat.

This position requires superior Customer Support skills that include Empathy and Sense of Urgency as well as sound Technical Skills & Aptitude

XEROX Customer Support will boost your knowledge in customer behaviour and market knowledge for life.

The Talent we’re looking for:

  • Post-Secondary Education is an asset
  • 1-2 years of related experience preferred
  • Demonstrated Superior Customer Service Skills
  • Experience using Social Media technologies (Skype, Facetime, Google Duo)
  • Experience with Apple and Android devices to support video conferencing
  • Solve Customer Hardware, Software and Networking problems at first contact
  • Solid Problem-Solving Skills
  • Ability to communicate effectively – listening, written & verbal
  • Ability to deliver results independently and as a part of a team
  • Strong Organisational, Prioritisation & Time Management Skills
  • Critical thinking and decision making
  • Ability to multitask effectively with attention to detail
  • High level of achievement and self-motivation
  • Able to pick up new technology quickly

Xerox will offer you:

  • Employment directly with Xerox
  • Competitive salary (14 months/ year)
  • Quarter performance bonus
  • Monthly meal allowance & Monthly language bonus
  • Recognition program for referral friends
  • On site Canteen, GYM, Soccer Field and Swimming Pool
  • On-site Kitchen and Vending Machines with competitive prices
  • Private Healthcare, Doctor on site, Wellbeing Program
  • Work-life balance & parenthood program
  • Great river view office location with easy access by public transportation (metro + bus)
  • Training & Development in a 24X7 E-Learning Platform
  • Careers Opportunities based on performance and on a “recruit from inside” first
  • The chance to get involved in our Social Responsibility Program and participate in several initiatives with focus on our community, the environment, diversity and inclusion.

Note: For non-EU applicants, it is mandatory to hold a valid work permit

Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity or expression, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at www.xerox.com and explore our commitment to diversity and inclusion! People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to XeroxStaffingAdminCenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

© 2020 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

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Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail xeroxstaffingadmincenter@xerox.com. Be sure to include your name, the job you are interested in, and the accommodation you are seeking.

© 2021 Xerox Corporation. All rights reserved. Xerox® and Xerox and Design® are trademarks of Xerox Corporation in the United States and/or other countries.

Expected salary:

Location: Lisboa

Job date: Fri, 29 Jan 2021 23:29:43 GMT

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