Team Leader – Dutch Speaker

Job title: Team Leader – Dutch Speaker

Company: Webhelp

Job description: Description: About Webhelp

Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 80,000 game-changers from more than 170 locations in 50 countries.

Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.

About the job role:

As a Team Leader, you will be responsible for all team projects and initiatives. The right person for this role is enthusiastic at supervising and leading a team of customer advisors with the objective to provide an excellent service.

As a Team Leader, you will:

Supervise, monitoring and develop a team of Customer Advisors.Closely monitor the SLA’s and KPI’s of the project.Guarantee the continuous monitoring and improvement of the KPI’s project by identifying performance gaps, analyzing root causes and develop strategies to improve results of the team.Lead a team to success by creating an inspiring customer service environment focused on quality and achieving high-level performance.Create an inspiring team environment with an open communication cultureHave a unique opportunity to start working in a consolidated market where you can directly contribute to the company’s fast-paced growth, and internally progress different job positions. Requirements: We are looking for:

Native or proficient in Dutch (C1) and fluency in English (B2)At least 1 year of previous experience in Team Management (mandatory)In-depth knowledge of performance metrics (KPI’s)Good IT skills, especially in MS ExcelExcellent communication and leadership skillsOrganizational and time-management skillsDecision-making skillsFor non-EU residents, it is mandatory to have a valid work permit. Offer: We offer you:

Competitive wages (14 monthly payments per year) with performance bonusMeal allowance paid in voucher card (net)Private Health Insurance provided by the companyPossible flexible hours after some tenureInvestment in training and personal developmentOpportunity to professionally grow inside the companyRelocation package: shared accommodation and flight reimbursementPossibility to do Work from Home based in Lisbon *

Life at our company:

Work with adventurous people from over 58 nationalities.Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!We promote inter-company mobility to work at any of our sites around the world.New and modern office located where the action is: Parque das Nações, Oriente (Lisbon).

Ready to take up the challenge?

Join our team and show off your talent!

All submissions will be treated confidentially under the General Data Protection Regulation.

*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.

Webhelp Portugal is an equal opportunity employer.

Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws.

Expected salary:

Location: Lisboa

Job date: Thu, 24 Jun 2021 22:58:15 GMT

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