Senior Immigration Co-ordinator

Job title: Senior Immigration Co-ordinator

Company: Crown Worldwide

Job description: Primary responsibilities

  • Help lead global engagements including compliance and consulting matters. Oversee service delivery, adhering to SLAs and KPIs..
  • Attending to complex issues including escalations, delivering solutions and viable options. Identifying opportunities to solve clients‘ problems and improve client service delivery, co-managing the rollout of new technology to clients.
  • The delivery of services for immigration related to the country/ ies of expertise.
  • Provision of support and assistance to the Regional Manager in relation to team and client services
  • Ensure compliance – processes and local documentation is kept up to date and take corrective actions where required.
  • Coordinate activities with primary HR and/or Global Mobility Managers, Service Partners (where applicable) and assignees to collect corporate and personal documents.
  • Support with required translation, legalization and apostille as needed.
  • Independently conduct research on status of visa cases and instruct to prepare all applicable visa application documents and materials for a variety of visa types.
  • Provide regular client reports summarising service performance and assignee satisfaction.
  • Ensure correct and complete utilisation of Crown’s systems to provide oversight for management and to maximize productivity.
  • Summarize immigration complaints, issues, and escalations for reporting to management.
  • Consult directly with the assignee and corporate client to ensure understanding of process and timelines.
  • Ensure timely follow-up with client to answer any questions and also verbally explain process and express any potential delays or concerns
  • Create and maintain proper tracking records in computer system for all active travel document requests.
  • Review all documents issued by government offices for accuracy and consistency with the application or coordinate the third party (Service Provider) to do so.
  • Manage and sustain a high average case load, while maintaining high quality work.
  • Assist with various “special projects” as and when needed.
  • Provide internal business visa and work permit processing support as and when required.
  • Attend local workshops and seminars to stay current with immigration regulations.
  • Assist with other countries (I.e. holiday coverage), as needed.

Professional Skills & Qualifications

  • Strong customer service skills
  • Attention to detail and workload management skills
  • Ability to work independently
  • Ability to analyze the current immigration landscape and apply that to operational processes
  • Highly-developed written and oral communication skills with the ability to articulate at times complex legal issues
  • Advanced skills in MS Office
  • 3-5 years immigration experience
  • Outstanding communication and interpersonal skills, with a presence and confidence that builds credibility and trust
  • Multiple language skills is a plus but English and German languages are a must
  • Time management skills, including consistent performance under deadlines
  • Ability to be a self-starter, work independently with limited supervision
  • Ability to work across borders and time zones effectively
  • Degree educated
  • Experience working with government agencies preferred

Expected salary:

Location: Deutschland

Job date: Sat, 30 Oct 2021 23:03:41 GMT

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