Job title: Salesforce Analyst
Job description: Salesforce Analyst (SPA0A4)
What do the business line and the unit do?
is leading a Digital Transformation process that is changing the face of our company, towards an Agile and Innovative approach to managing the Customer Experience and technological solutions.
In this context, we are looking for a Salesforce Analyst to be included in the Digital Hub Spain to the design, development, support and evolution of Enel CRM systems based on the Salesforce platform.
What are you going to do?
çThe analyst is a figure for Salesforce technology for the adoption of the global project on Spain on the CRM platform (Sales Cloud, Service Cloud, Marketing Cloud, Portal Community and Force.com) relating to end-2-end business processes in the field sales, customer management and marketing
Responsibilities and Activities:
Help on the designing of the components to be implemented in line with the guidelines defined by the Global Design Authority to increase the value and assure the requirements meet the Spanish business needs.
He/she will be part of the adoption team to help on the project adoption understanding the business requirements and helping in the support activities to assure the system operative and the business requirements translation to technical language, helping to the global development team to understand the process and needs from local business.
He/she will support business issues related to the system to solve functional doubts and understand the incidents to provide info to developments team to solve the incidents, helping to test and apply the correct scalation process when needed.
Be able to provide criticism and urgent to system failures understanding business impact on daily tasks performed by BAU day.
Perform correct analysis of the situation and summary of the task status on his/her responsibility
What are we looking for in you?
- Information Technology
- University degree in a STEM (Science, Technology, Engineering and Mathematics)
- Business Analysis technique
- Working experience in IT sector
- Experience in support activities for complex projects
- Project management tecnhnique
- Certification Salesforce Service Cloud Consultant
- Certification Salesforce Administrator
- Other Salesforce Certifications (Sales Cloud Consultant, Marketing Cloud Consultant, App Builder. Advanced Administrator, etc)
- Working Experience on CRM Salesforce project at Global level
- Experience on CRM projects related to Utilities Industry
- MS Office basics (Word, Excel, Powepoint)
- MS Office advanced (Access, Project)
- Communication tools (Teams, Yammer)
- Project Management
- Design thinking
- Knowledge Networking
- Problem Solving
- Virtual Communication
- Digital Awareness
- Data and Device Security
- Content Creation
What do we offer?
- Employment contract: permanent contract or temporary
We care about the development and stability of the people that work with us, hence from the start a permanent contract is offered.
At Endesa we have a remuneration scale established in accordance to the job position and tailored to the professional background of the person.
- Working hours
We promote a new business approach centered on the work-life balance of all our employees and based on the principles of trust and responsibility.
The goal is to achieve the best results along with an increased level of flexibility, together with a favourable impact on the environment. Under this premise you will have a flexible working time and if conditions permit, you will have the opportunity to work outside of the office.
- Flexible pay
A flexible pay that enables you to choose based upon your situation and preferences, amongst other options such as meal tickets, day care, health insurance, public transportation benefit, etc.
Measurements of work-life balance: You will have an electric rate for employees, study support for you and your children, the possibility of access to advance payments and loans and different learning plans.
Promote wellness and health
We care about the psychical and mental health of the people that work with us, therefore you will have at your disposal the “Train yourself” program that promotes sport and health, with this program you can participate in activities such as fitness, yoga and sport tournaments.
What does the selection process look like?
The process is very agile and straightforward, and is divided in different phases that will be established according to the requirements of the job position.
Where applicable, from the Endesa team, will assess your application and they will contact you to get to know you better and consequently move forward in the process with the posible conducting of a technical or language test and thereafter schedule a job interview.
How to sign up?
You can send your application via the following link:
If you are certain that this job position is a development opportunity and a challenge for you, do not hesitate and apply!
We are a multinational energy company, one of the leading global businesses in gas and electricity, as well as one of primary producers of sustainable energy.
We work in 5 different continents, with approximately 69.000 persons throughout the world and we speak more than 22 languages.
Innovation, trust, proactivity and responsibility are the core of our organization. We respect and celebrate our diversity. We count upon each person without distinction of their capabilities, age, sex, ethnicity or gender.
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