Polish speaking Service Desk Associate

Job title: Polish speaking Service Desk Associate

Company: GE corporate / GE Global Finance Operations / MMM

Job description:

  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Diagnose and troubleshoot software and hardware problems and help our employees install applications and programs. Identify solutions to software and hardware issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Own issues through resolution within agreed time limits, or to the point of escalation
  • Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support.
  • Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. You will use email, text and chat applications to give clients quick answers to simple IT issues.
  • For more complex problems that require nuanced instruction, you will contact clients via phone, text or chat and/or provide clear, written instructions and technical manuals.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues and outcomes are properly logged within the ticket management system
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Document technical knowledge in the form of notes and manuals
  • Maintain positive relationships with client
  • High School Diploma.
  • Advanced level of Polish and fluent English language skills.
  • 0-2 years experience, including internships, in work experience in Customer Service (Technical Support / Desktop Support is an added advantage )
  • Successful applicant will be legally eligible to enter into a permanent employment relationship under the laws of Hungary. GE will not sponsor any Visa or Work permit request.

Technical Expertise:

  • Degree in a relevant field, like Computer Science, IT or Software Engineering is desired
  • Additional certification in Microsoft, Linux, Cisco or similar technologies is a plus
  • Hands-on experience with Windows/Linux/Mac OS environments desired
  • Good understanding of computer systems, mobile devices, SKYPE and other tech products
  • Ability to diagnose and troubleshoot basic technical issues
  • Tech savvy with familiarity in remote desktop applications and help desk software (e.g. Zendesk, BOLD 360, etc.)

Personal Attributes:

  • Excellent problem-solving and communication skills
  • Ability to provide step-by-step technical help, both written and verbal
  • Competetive salary + Cafeteris
  • Opportunities for Growth
  • Good and supportive atmosphere

Expected salary:

Location: Budapest

Job date: Thu, 04 Nov 2021 06:26:22 GMT

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