Italian Speaking Service Desk Associate

Job title: Italian Speaking Service Desk Associate


Job description:

  • Diagnose and troubleshoot technical issues, including account setup and network configuration
  • Diagnose and troubleshoot software and hardware problems and help our employees install applications and programs. Identify solutions to software and hardware issues
  • Ask customers targeted questions to quickly understand the root of the problem
  • Own issues through resolution within agreed time limits, or to the point of escalation
  • Resolve network issues, configure operating systems and use remote desktop connections to provide immediate support.
  • Talk clients through a series of actions, either via phone, email or chat, until they?ve solved a technical issue. You will use email, text and chat applications to give clients quick answers to simple IT issues.
  • For more complex problems that require nuanced instruction, you will contact clients via phone, text or chat and/or provide clear, written instructions and technical manuals.
  • Properly escalate unresolved issues to appropriate internal teams (e.g. software developers)
  • Provide prompt and accurate feedback to customers
  • Refer to internal database or external resources to provide accurate tech solutions
  • Ensure all issues and outcomes are properly logged within the ticket management system
  • Prioritize and manage several open issues at one time
  • Follow up with clients to ensure their IT systems are fully functional after troubleshooting
  • Document technical knowledge in the form of notes and manuals
  • Maintain positive relationships with clients
  • High School Diploma
  • Advanced level of Italian and fluent English language skills
  • 0-2 years experience, including internships, in work experience in Customer Service (Technical Support / Desktop Support is an added advantage )

Eligibility Requirements:

  • Successful applicant will be legally eligible to enter into a permanent employment relationship under the laws of Hungary. GE will not sponsor any Visa or Work permit request
  • Must be willing to work out of the Budapest office

Our Compensation & benefits are designed to help you manage your personal and family needs, while rewarding high-performers. Weoffer a robus benefit package depending on your employment status and your national reqiuirements.

Expected salary:

Location: Budapest

Job date: Sat, 28 Aug 2021 07:25:34 GMT

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