Italian Customer Specialist – Streaming service

Job title: Italian Customer Specialist – Streaming service

Company: Recruit4.work

Job description: As an Customer Advisor, you will be the first point of contact of customers to directly attend their inquiries.

Responsibilities

  • Assist viewers through phone and/or chat and/ or emails regarding different queries.
  • Provide account and application support to viewers namely with regards to software functionality
  • Provide technical support and troubleshoot of system configurations and network settings.
  • Provide accurate and real-time responses to the viewer’s inquiries
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

Your Profile

  • Native or Proficient (C2) Italian and fluent English (minimum level B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience in Customer Service or Sales is a plus
  • For non-EU residents, it is mandatory to have a valid work permit

What do we offer?

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Meal Allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Availability to work from home temporarily
  • Relocation package – accommodation in a shared apartment for 6 months and flight reimbursement.

Additional Benefits

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is: Lisbon- Portugal.

Location

Lisbon (Portugal)

Expected salary:

Location: Lisboa

Job date: Sun, 18 Jul 2021 01:14:04 GMT

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