Job title: GERMAN Speaking Customer Support Representative (m/f/d)
Company: Sykes Enterprises Bochum GmbH & Co. KG
Job description: SYKES keeps up with the virtual progress, which means that we implement the complete application process via video conference! All you need to take part is a PC or laptop, a headset, and an internet connection.
For our site in Berlin we are currently looking for GERMAN speaking customer support representatives (m/f/d) who offer inbound customer service.
What you will do at SYKES:
- You will answer customer requests on the phone and offer support via chat
- You will help customers with settling their accounts, payment in instalments, returns, and other payment related requests
Who are you? – Are you…
- an excellent GERMAN speaker with very good English conversational skills?
- willing to work office hours as the job demands? (our opening times 8:00 – 20:00 mon – sat)
- familiar with customer service?
- having control over your computer?
- living in Berlin and having a valid work permit at time of hire?
- willing to work 5 times a week?
- able to start December 13th?
… then we want you!
WHY YOU WILL LOVE US – our BENEFITS:
Fulltime employees receive:
1670€ / month fixed salary
up to 300€ / month performance bonus
Highlight: After the probationary period, you will receive a one-time bonus of 600 € !
Various options for contracts – 20 to 40 hours a week
You will take part in a professional, paid training prior to starting your work
You can enjoy 25 paid vacation days annually
We offer you opportunities for advancement within the company or project
Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
We make sure you can travel via public transport with a discount
We have a casual dress code, so you can bring some inspiration to the team!
We organize many different team events throughout the year – BBQs, a big summer party, events for holidays and many more!
According to your needs we offer coffee and fruits, and there are also many delicious lunch and snack options for you, like “Hello Fresh”
You will get inspired by all the different cultures within the company
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