German Customer Advisor for Software Company – Lisbon

By | Februar 14, 2021
  • Überall

Job title: German Customer Advisor for Software Company – Lisbon

Company: Sitel

Job description: Description: Learn, lead & grow. #SitelPortugal

As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints.

With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.

Come and work with us.

Do you want to provide technical support for businesses and software end-users?Are you German native or fluent with strong English communication skills? Looking to make your career in a multicultural environment in sunny and happy Lisbon? So we have the perfect opportunity for you!

Your future project: join our German Customer Support team.

Our client is a software security pioneer that offers a wide range of services related to cybersecurity, privacy, performance, and utility software for desktop computers and mobile devices.

As a customer service specialist in this project, your daily responsibilities will include:

Handling incoming phone calls/e-mails from customers regarding technical issues related to software and devices Providing technical support for businesses and software end-usersSolve with precision and efficiency emerging issues that customers may face in a proactive wayBuild meaningful relationship, answering customers questions in a courteous, friendly, and professional mannerMeet and exceed our customer service quality goals, compliance regulations and productivity targetsCreate amazing customer experience that people value and we are proud ofBe responsible to follow the direction of management and provide feedback Requirements: Maximize your experience.

To succeed in the role, you will need to have:

Native or proficient level of German (C2)Advanced level of English (at least C1) both verbal and writtenStrong communication skills – with excellent phone conversation skills, attentive listening and superior writing skillsAnalytical and problem solving skills with strong attention to detailDesire to learn and advance, be a curious investigator and problem solverHigh-speed internet access and appropriate conditions for remote workMust hold EU citizenship or valid work permit for PortugalBe a local candidate or willing to relocate to sunny Lisbon, Portugal Offer: Gain stability, expand possibilities.

What’s in it for you? We give our people the tools and the freedom to learn, grow, have fun and be themselves.

Competitive wages and stabilityPrivate healthcare & dental insurance (after six months of employment)Continuous learning/development opportunities and competitive career opportunitiesA safe, friendly, creative, innovative and technological organizationInternational and multicultural environment (celebrations, our SitelFit wellness program, initiatives to develop your skills and events to increase the team spirit)

Be bold. Be you. Apply today!Our success lies in our diversity, and our differences are our strength. We are an equal opportunity company and we value and respect diversity. You choose where you want to go; we help you get there!

Expected salary:

Location: Lisboa

Job date: Sat, 13 Feb 2021 23:37:01 GMT

Apply for the job now! – Submit your Resume

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