French-speaking customer support for household appliances

By | Juni 7, 2021
  • Überall

Job title: French-speaking customer support for household appliances

Company: Nordic Jobs Worldwide

Job description: Job Description

French-speaking customer support for household appliances

Are you a French speaker and do you have a passion for providing excellent customer care?

Would you like to work in a fun, multicultural team in the centre of the city? If so, we have a great job opportunity for you to kick-start your career in Portugal!

Our client:

Our client is an international expert in extraordinary customer experience solutions and collaborates with many world-famous brands.

They are now looking for a French Customer Advisor to join their ambitious team in sunny Lisbon or Porto.

The job.

Miele is a German manufacturer of high-end domestic appliances and commercial equipment, headquartered in Gütersloh, Ostwestfalen-Lippe. The company was founded in 1899 by Carl Miele and Reinhard Zinkann, and it has always been a family-owned and run company.

Mission

As a customer service specialist in this project, your daily responsibilities will include:

  • Answer inbound phone calls, emails & chat from Miele consumers and business partners concerning their sales order, service order and appliance needs.
  • Troubleshoot the care and use of Miele appliances using operation manuals, product specification sheets, and assorted tools over the phone.
  • Assist consumers in setting up service repair for their appliances, check availability of technicians and make appointments for service calls
  • Facilitate resolution for consumers issue and log the information into the consumer’s account
  • Maintain a balance between company goals and consumer desires. Handle issues in the best interest of both Miele and the consumer
  • Research and answer any installation or product specification questions our sales teams, dealers. and customers may have
  • Corresponds with Miele Service/Sales Management teams and other personnel, as well as Miele Service Partners [MSP’s] to obtain required information, when needed.

We work hard and reward harder,

  • Competitive wages – base + language + performance + special bonus
  • 40hours/week in (between 7:30 am – 6 pm, Monday to Friday)
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Fun and engaging company-wide initiatives; like our SitelFit wellness program

Salary:

  • Gross monthly salary: 800 euros
  • Language Complement: 50 euros
  • Holiday Bonus** 70,8 euros
  • Christmas Bonus**: 70.8 euros
  • Meal Allowance 7.17 euros per worked day
  • Performance bonus: 120 euros subject to the terms and conditions of the bonus
  • plan from 4th full month production
  • Medical and dental You are included in our health insurance plan after 6 months
  • insurance of contract

Our selection.

  • Native/ advanced level of French (C2)
  • Intermediate level of English (B2)
  • Remote work requires a high-speed Internet Service with a basic landline telephone service
  • For non-EU applicants, a valid work permit is required

Sounds interesting? Send your English CV to

Expected salary: €800 per month

Location: Lisboa

Job date: Sat, 05 Jun 2021 23:10:19 GMT

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