French Customer Advisor Specialist – Cosmetics industry

Job title: French Customer Advisor Specialist – Cosmetics industry

Company: recruit 4 work

Job description: Our client is a French multinational retail chain of personal car and beauty stores. As a Customer Advisor, you will support customers via Social media chat, email and calls.

Tasks

  • Best in class customer service through inbound outbound call and chat and email applications
  • Develop technical skills that will empower you to support the after-sales process and every step related (i.e. online orders, refunds…) and increase Brand Awareness.
  • Become a part of an inclusive and supportive team who will work with you at achieving your development goals and receive consistent guidance and feedback from our dedicated team leaders and trainers.
  • Evoque your passion for beauty cosmetics and use your expertise to advise customers about the products.

Requirements

  • Proficient French speaker (C1 or higher) with English (minimum level B2).
  • Previous experience in Customer Service representative is a plus.
  • Excellent communication skills coupled with empathy and team spirit
  • For non-EU residents, it is mandatory to have a valid work permit.

Benefits

What do we offer?

  • Competitive wages (14 monthly payments per year)
  • Meal Allowance
  • Performance bonus
  • Relocation package: shared accommodation and flight reimbursement
  • Possibility to work from home, Due to our contingency plan regarding COVID-19, you may be expected to work from home for a limited time.

Additional Benefits

  • Work with adventurous people from over 15 nationalities
  • Benefit from our modern amenities, an on-site doctor, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern office located where the action is: Lisbon- Portugal.

Expected salary:

Location: Lisboa

Job date: Sat, 07 Aug 2021 22:45:35 GMT

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