French Booking Advisor for an Airline Reservations Project

Job title: French Booking Advisor for an Airline Reservations Project

Company: Webhelp

Job description: French Booking Advisor for an Airline Reservations Project

Ville : Lisbon

Métier : Conseiller Client

Secteur :

Join our team!

As a Booking Advisor for an Airline Reservations Project, you will:

  • Booking management (altering, canceling, or creating new reservations)
  • Assist clients via inbound calls and/or chat in the after-sales process by answering inquiries regarding the reservations and attending to potential requests.
  • Managing the reservations back-office (ticket issuing, modification, and cancellation of reservations).
  • Give real-time, accurate information that empowers the customer to make decisions.
  • Go beyond the customer’s service expectations so they will remember and share their great experience.
  • Listen to the customer’s unique situation and acknowledge their needs.

We are looking for:

  • Native or Proficient French (C2)
  • Fluency in English (B2)
  • Excellent communication skills coupled with empathy and team spirit
  • Previous experience with GDS tools like Amadeus, Galileo, or Sabre is preferential
  • Previous experience in Customer Service or as a tourism/travel representative is a plus
  • For non-EU residents, it is mandatory to have a valid work permit.

We offer you:

  • Competitive wages (14 monthly payments per year)
  • Performance bonus
  • Transportation allowance
  • Health insurance with a dental plan (after 6 months contract)
  • Relocation package: shared accommodation and flight reimbursement

Life at our company:

  • Work with a diverse environment with people from over 15 nationalities
  • Benefit from our modern amenities, many discounts in local businesses, company parties and events and much more!
  • We promote inter-company mobility to work at any of our sites around the world.
  • New and modern offices located in Lisbon (Parque das Nações, Oriente).

Lisbon Customer Advisor – French 864

Expected salary:

Location: Lisboa

Job date: Mon, 02 Aug 2021 07:18:22 GMT

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