Digital Services Support Manager

Job title: Digital Services Support Manager

Company: Sandvik

Job description: Location Sandvik Mining Amsterdam, Netherlands

Sandvik is looking for a

Digital Services Support manager, Parts & Services Division

Sandvik Mining and Rock Technology

Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a global leading supplier of equipment and tools, service and technical solutions for the mining and construction industries. Application areas include rock drilling, rock cutting, crushing and screening, loading and hauling, tunneling, quarrying and breaking and demolition. In 2019, sales were approximately 45 billion SEK with about 14,000 employees within continuing operations.

The Digital Services Support Manager will be as support team lead responsible for data capture technology, 2nd line support, training and maintaining data connectivity of machine condition data collected from Sandvik machines at our customer sites.

In this role you will report to the Portfolio Manager – Digital Services and the role will be in Amsterdam or Tampere.

ABOUT THE ROLE:

You will work together with external and internal stakeholders including business support, front line sales, field service, product manufacture, IT and customers to:

  • Work closely together with equipment divisions and BU Automation to improve machine configurations and the configuration release process
  • Work closely together with the Connectivity Application Manager to prepare new feature and product launches including the right supporting training material
  • Liaise with Sales Area Digital Champions to manage expectations on issue resolution and with field service teams to coordinate installation projects and identify new additions requiring installation.
  • Liaise with IT suppliers to facilitate technology development, installation and support and with product manufacturers to facilitate product supply and installation
  • Build a strategy for digital services technical competence development using blended learning
  • Identify digital services competence gaps in Sales Area’s and support with building a concrete plan to bridge the competence development gap
  • Identify and develop training content for Digital services training

ABOUT YOU:

We are looking for an innovative and technologically savvy individual with a high level of initiative, drive and determination and the ability to train and develop others.

You have a university degree in a technical field with a focus on Computer Science, Information Technology and Telematics and qualifications in Project Management and / or Coaching/Facilitating/Assessing will be highly regarded. You have at least 5 years’ experience providing technical support in the digital technology and services environment. You have strong IT experience and a well-developed understanding of the data capture and connectivity industry (CAN bus, RS232, analog/digital I/O) with solid experience with MS SQL data base. You have proven technical training experience including designing multiple training events in a corporate setting

As the leader of a small team, you have demonstrated leadership skills with the ability to motivate and develop your team and you have strong cross-functional stakeholder management and communication skills. As a role model to your business, you demonstrate visible and proactive safety leadership.

As we operate in an international setting, you need to be fluent in English, both verbally and in writing.

International travel will be required for this role (when permitted)

WHAT IS IN IT FOR YOU

We offer you an exciting role in which you have the opportunity to work within an international business environment, working with extraordinary products, great colleagues and opportunities for your professional development. At Sandvik, we believe that diversity of experience, perspective and background will lead to a better environment for our employees, our business and, thereby, our customers. We have an inclusive company culture where our values are Innovation, Fair Play, Customer Focus and Passion to Win. Visit our stories hub, LinkedIn or Facebook to get to know us better.

DIVERSITY, INCLUSION & SUSTAINABILITY

Sandvik has a developed belief in conducting our business in a sustainable and responsible manner, both for our employees and the environment; wherever in the world we operate. Our high ethical standards determine our policy of putting Safety at a premium, acknowledging and respecting the communities and giving due consideration to the environment in the areas we operate.

These core values, to prioritize the safety and well-being of our employees, build the foundation of how we work today. We also recognize the importance of inter-personal relationships and how those based on honesty, respect and trust, enhance our working lives and help each other’s growth and career development.

Equality of opportunity is fully supported and endorsed as an employer by Sandvik, while also welcoming the additional strength that diversity brings, by providing a work environment where everyone is included, treated fairly and with respect.

How to apply? Interested in the challenge? Please apply directly via the Workday Employee Self Service with the reference R0027429. For further information regarding the recruitment process contact hrbenelux@sandvik.com.

The closing date for applications is May 19th.

Applicants must be eligible to work in the EU or hold a valid permit to work in the EU.

Expected salary:

Location: Tampere, Pirkanmaa

Job date: Tue, 11 May 2021 22:57:31 GMT

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