Job title: Digital Adoption Leader Iberia
Company: General Electric
Job description: The Digital Adoption Services team is a dedicated team within GE Healthcare that relies on advanced software analytics, lean for transformation and advisory services to drive software adoption, nurture customer installed base & expand GE’s footprint.
GE Healthcare is looking for his/her Digital Adoption Leader in Iberia. As part of his/her role, the Digital Adoption Leader will provide expertise to sustain customer success and grow customer relationship through education, data interpretation, insights generation and outcome achievement. Thus, the Digital Adoption Leader will pro-actively connect with customers to prescribe clinical & operational changes, based on customer activity data. The Digital Adoption Leader will also support the development of new Digital Adoption programs
GE Healthcare is a leading global medical technology and digital solutions innovator. Our mission is to improve lives in the moments that matter. Unlock your ambition, turn ideas into world-changing realities, and join an organization where every voice makes a difference, and every difference builds a healthier world.
Ensure digital apps are properly adopted by customers; training them on big data software collected from multi-vendor machine.
Be the voice of customers towards Marketing teams to enhance customer experience & solution stickiness.
Nurture our customers
Assist customers in their digital transformation journey by delivering data-driven recommendations. Then, support customers’ engagement in understanding the steps required to implement and sustain changes.
Work in collaboration with various GE resources, such as Clinical Education Specialists and Account Managers, to support customers in their digital project implementation
Ensure proof points generation and maintain close relationship with KOLs
Support external promotion with Marketing teams (success stories, white papers, webinars, scientific publications, congresses…)
Expand the customer interest for GE Digital applications
Ensure high customer retention rate (Subscription renewals)
Identify & qualify upsell opportunities within the customer installed base, and coordinate with Sales team.
You hold a Master/Bachelor’s degree in engineering, business management, clinical or related discipline or equivalent knowledge and experience
You have relevant experience of advisory and data analytics in a clinical context and are aware of technologies in this field
You have a customer-focused mindset
You have excellent knowledge of healthcare processes and the industry
Your background in a Radiology-focused role (preferably on MR/CT scanners) helps you to understand our customers
You have the ability and mindset to inspire and steer change with the customer
Spanish (Mother tongue) & English Fluent (both written and oral)
EU Work permit
You are flexible to travel
Demonstrated business acumen and analytical skills.
Flexible, well-organized and team player
Clinical skills, aware of big data and analytics technologies
Significant number of years of experience in either advisory services/consulting.
Demonstrated experience in driving change using Change Management tools.
Demonstrated experience in LEAN or Six Sigma tools.
GE Healthcare is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you’d expect from an organization with global strength and scale, and you’ll be surrounded by career opportunities in a culture that fosters care, collaboration and support.
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