Job title: Danish Advisor for Vivino – Lisbon, Portugal
Job description: As a global leader in end-to-end customer experience (CX) products and solutions, Sitel Group® partners with the world’s best-loved brands, from Fortune 500 companies to local startups, to design, build and deliver a competitive edge across all customer touchpoints. With our award-winning culture built on 35+ years of industry-leading experience and commitment to improving the employee experience, we improve business results by pairing innovative design thinking and digital solutions – including self-service, artificial intelligence (AI), automation and data-driven analytics – with the expertise, emotion and empathy of our people to Create Connection. Value Conversation.
We are Sitel
We are Partners, we are Leaders, we are Experts.
To our Associates, we Empower Humans and Enhance Brands.
We are looking for fluent Danish speakers to become part of Sitel Team in Portugal.
Able to deliver high-quality service across multiple platforms (email, phone, chat and other support channels).
We are happy to be the company where you can develop your talent in a high-energy multicultural environment.
Sitel Customer Support its brands‘ strategy, customer behavior, and market knowledge for your life.
About Vivino 🙂
Ready to join Vivino, building the world’s #1 wine app and wine community?
Now’s the time to get involved – especially if you appreciate wine world.
Vivino is the world’s largest online wine marketplace, powered by a community of millions of wine drinkers who use the Vivino app to scan and rate more than 5000,000 wines every single day.
Through Vivino users discover and purchase wine based on their individual scanning, rating and purchase behavior and community recommendations.
You’re going to support all customer service functions and communications as part of a fast-growing talented team.
Easy to apply,
. Trust and Passionate people, able to Inspire others and Add value showing Empathy
. Strong in communication and interpersonal skills (written and verbal)
. Able to pick up new technology quickly
. English as a 2nd language
. Availability to work 8 hours/ day, 40 hours/ week, rotating shifts (Monday to Sunday)
. Interest in wine & the wine industry – a huge plus of course!
Experience in, (preferential)
. Performing follow-up actions to assist customers requirements
. CRM and ticketing platforms (i.e. Zendesk, Helpshift, Salesforce or other similar)
. B2C & B2B customer service knowledge
For non-EU applicants, it is mandatory to hold a valid work permit
We offer you,
. Competitive salary (14 monthly payments per year)
. Language bonus (14 monthly payments per year)
. Monthly performance bonus
. Monthly meal allowance
. Relocation package to Portugal (travel + 3 accommodation months)
. Help in finding accommodation in Lisbon
. Great office location with easy access by public transport
. Recognition program for referral friends
. On-site kitchen, fresh fruit twice per week, and vending machines with employee discount
. Private Healthcare + Dental insurance (after 6 months)
. English speaking Doctor on site
. Initial training fully paid by Sitel and included in the contract
. Regular Careers Opportunities based on your internal job performance, including the management position
Come and join our happy family, warm and sunny Lisbon is waiting to welcome you!
Take your time to decide (not too much …)
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