Customer Support Analyst

Job title: Customer Support Analyst

Company: Odoo

Job description: Introduction

  • We are looking for several Customer Service Representative to join us at the Odoo headquarter in Grand-Rosière.
  • With a positive attitude and dynamism, the team provides support and help to our existing and potential new customers and, our colleagues as well.
  • Our goal is to make our customers happy by giving them a good quality service.

Responsibilities

  • Help customers with their use of Odoo business apps
  • Engage with our visitors and leads (Livechat)
  • Ensure customers‘ satisfaction
  • Improve customers‘ experience
  • Contribute to the improvement of our product & all documentation
  • Side projects (recruit and onboard new colleagues, give training, …)

Must have

  • IT and business affinity
  • Customer oriented
  • Autonomous and fast learner
  • Ability to learn and evolve quickly
  • Solution minded
  • Fluent oral and written in English
  • Valid work permit for Belgium

Nice to have

  • Good knowledge of business processes
  • Available immediately
  • Other languages (Spanish and/or Dutch)
  • Multitasking
  • 0-2 years of experience
  • Willing to learn constantly and work proactively

What do we offer?

  • A full-time position with an attractive salary package
  • 2 weeks of intensive functional training with a final certification
  • Advanced training sessions: administrative and internal processes as well as sales and livechat
  • An international and flexible company with offices in Belgium, Luxembourg, San Francisco, New-York, India, Hong Kong and Dubai
  • Real responsibilities, challenges in a fast evolving company
  • Working within a flat hierarchy, without rigid procedures
  • A fun and hard working environment where each employee has a chance to see the impact of his work and make a real contribution to the success of the company

Interested?

Despite the current situation, Odoo is still actively hiring. We have adapted our recruitment process, everything can be done remotely and it is faster than ever. Are you looking for a new challenge? Do you want to join a great IT company? You can simply apply by clicking the Solliciteren button!

Expected salary:

Location: Grand-Rosière-Hottomont, Waals Brabant

Job date: Sat, 07 Aug 2021 07:07:31 GMT

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