Customer Service & Sales Advisor

Job title: Customer Service & Sales Advisor

Company: Bechtle

Job description: After a training period, you are the focal point for internal customer requests and day-to-day account activities in order to maintain and enhance customer relationships. Your customers are all European Union Institutions across Europe.


  • You are the owner of the offer & order process: part of this is advising customers and account teams on quoting requests, identifying up and cross selling opportunitie and collaboration with suppliers in order to assure best purchase prices and delivery conditions.
  • Logistics management: monitoring implementation of orders until their final stage, monitoring the respect of SLA and the execution of the deliveries, ordering of parts and products, 3rd party services and close collaboration with serveral departments in our headquarters in Neckarsulm as well as close contact with our suppliers.
  • Claims management.
  • Support the account managers (reporting) so they can target and grow existing accounts.


  • Bachelor degreeFluent in English, orally and written, while French is a plus.
  • A team player that is organized, flexible and used to working independently in a stressful environment.
  • You are a strong communicator with excellent telephone skills.You are a quick and independent starter with EU citizenship or work permit.
  • Maaintain high standards of professionalism in line with the company policy.


  • We create an onpen, dynamic and international work environment where respect, intercultural sensitivity, communication abbilities and customer orientation are very important values.
  • We offer an extensive training package. Lifelong learning and staying up-to-date is a must in our sector.
  • The fixed salary depends on experience and is supplemented with a target-related variable salary.
  • Extra-legal benefits: meal vouchers, flexible working hours, hospitalisation insurance, 40-hour working week with 32 days off (20 + 12 adv days), reimbursement of travel expenses for public transport.
  • A social and informal culture that celebrates results and success.

Bechtle Brussels is a unit of Bechtle AG focused in winning and managing tenders with European Union Institutions. We focus our activity in understanding the IT infrastructure requirements of all European Union Institutions (European Commission, European Parliament, Council of the European Union…) and elaborate the best fit for purpose and use solution.

Expected salary:

Location: Brussel

Job date: Thu, 28 Oct 2021 22:30:51 GMT

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