Job title: Customer Service Representative – Grand-Rosière-Hottomont
Job description: With a small team of smart people, who like working hard and having fun too, we released a disruptive enterprise management software suite. Since it’s creation in 2005, OpenERP (formerly TinyERP) has aimed to be a fully open source, full featured (Accounting, HR, CRM, Manufacturing, etc.) alternative to traditional business application suites such as SAP and Microsoft. Over the years our little team has grown to serve over 400 partners in more than 70 countries, while maintaining our commitment to the open source community and providing a friendly and stimulating work environment for our employees. Because of our constant growth, we’re now looking for people to reinforce our team of enthousiastic developers. So if working on an open source project in a friendly and cooperative atmosphere sounds like fun to you, read on…
What we expect:
As Support Agent, with a positive attitude and dynamism, the team provides support and help to our existing and potential new customers, and our colleagues as well. Our goal is to make our customer happy by giving them a good quality service.
As a Support Agent, your mission will consist in helping the users of our software by providing them the perfect answer to their questions. When a new request come in, through ticketing, live chat and phone calls, you will advise and guide our customers. You’ll have to understand their issue and investigate. If needed, you will redirect customers to the right person, depending on the types of request. Indeed, you will closely collaboration with internal teams such as consultants, sales or developers.
- Help customers with their use of Odoo Business Apps
- Engage with our visitors and leads (Livechat)
- Ensure customers‘ satisfaction
- Improve customers’s experience
- Contribute to the improvement of our product
- Valid work permit for Belgium
- IT & Business Affinity
- Customer oriented
- Autonomous and fast learner
- Fluent in English and Spanish or Dutch
- Solution minded
NICE TO HAVE:
- Other European languages (German, Italian…)
- Good knowledge of business processes
- Technical knowledge (XML, Python, JS)
What’s great in the job?
If you like the IT world, you will be glad to contribute to the improvement of our software Odoo by escalating good feedback.
In a nutshell, you will be the key point between the end-users and Odoo. We count on you to give our customers the best support experience they have ever had? None of your work days will be the same, guarantee!
You will start your on-boarding with 2 weeks of intensive functional training with a final certification.
Location: Grand-Rosière-Hottomont, Waals Brabant
Job date: Thu, 04 Feb 2021 05:41:21 GMT
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