Customer service / klantenservice

Job title: Customer service / klantenservice

Company: Randstad

Job description: Do you enjoy answering customers’ questions and assisting them with booking their trip of a lifetime? Are you proactive, enthusiastic and speaking English fluently? Then we are looking for you! As a Customer Service Agent at Eurail you will help customers make their European train journey go as smoothly as possible. what we offer

  • in charge of (most of) your own schedule
  • a job that helps people and makes them happy
  • work from home & at the office
  • flexible hours (0-24 h/week) mon-sun 9am – 10pm

who are you

We are looking for an enthusiastic candidate who like to help travelers planning the trips of their lives! Are your typing skills like pro? Do you have the empathy to read between the lines and understand the real question?

You are the Customer Service Agent we are looking for if you have the following characteristics:

  • You have excellent writing skills in English and speaking English fluently;
  • You are accurate, with a keen eye for detail;
  • You have a good understanding of European geography;
  • You have a EU passport or a permit to work in the Netherlands, plus a BSN and IBAN;
  • You have a registered address in the Netherlands;
  • You have a reliable and safe internet connection.

what will you do offers pre and after sales customer service, but also train reservations to customers travelling across Europe. You will join our team of 50 agents, who together speak 10 different languages and come from 13 different countries, and help us delivering the best customer service. You will be partly working from home, and partly at our office in Utrecht. Some trainings are provided during office hours at the office, and part of your (administrative) work will also be performed there.

You will be responsible for the following activities:

  • Answering customers’ questions through email, Facebook Messenger and Twitter;
  • Administrative work (a the start your focus will be on administrative tasks)

where will you work

As our team works with shifts, you will receive your planning on a weekly basis. Depending on the number of requests we receive from our customers, you will work between 0 and 24 hours per week, including some evenings and weekends. Later in summer, if possible, your hours could be extended to 40 hours a week.

We ask your availability for:
at least 16 hours per week, incl. one weekend per month;
at times in the evening (from home), as per scheduled shift.

  • at least 8 hours one weekend per month;
  • at times in the evening (from home), as per scheduled shift;
  • you are available until approximately September

job application

Are you the one we are looking for? Apply and join the team! Uiteraard staat deze vacature open voor iedereen die zich hierin herkent.

Je maakt een ‚mijn Randstad‘ account aan om te kunnen reageren op onze vacatures. Dit doe je automatisch wanneer je voor het eerst een sollicitatie afrond bij Randstad, heel eenvoudig dus. Via je ‚mijn Randstad‘ account beheer je gemakkelijk je gegevens en gaan je volgende sollicitaties nog sneller!

Expected salary:

Location: Utrecht

Job date: Sat, 19 Jun 2021 22:21:54 GMT

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