Call Center Agent / Customer Service Representative (m/f/d) / DUTCH (NL/BE) / Inbound in full time and part time

By | Juni 8, 2021
  • Überall

Job title: Call Center Agent / Customer Service Representative (m/f/d) / DUTCH (NL/BE) / Inbound in full time and part time

Company: Sykes Enterprises Bochum GmbH & Co. KG

Job description: SYKES welcomes progress, so we now offer a completely virtual application process. All you will need to take part is a PC or laptop, a headset, and an internet connection.

For our site in Berlin we are currently looking for DUTCH speaking customer support representatives (m/f/d) who offer inbound customer service.

Tasks

  • You will answer customer requests by phone and offer support via chat
  • You will help customers with settling their accounts, payment in instalments, returns, and other payment related requests

Requirements

  • You are an excellent DUTCH speaker with very good English conversational skills
  • You are familiar with the use of a computer
  • You are willing to work 5 times a week or more with flexible hours as the job demands
  • You are living in Berlin and have a valid work permit at the time of hire

Benefits

SYKES offers you real opportunities for advancement within the company!

  • Fulltime employees receive:
  • 1670€ / month fixed salary
  • 200€ / month fixed monthly extra pay for your language skill (300€ after 6 months)
  • up to 300€ / month performance bonus
  • Various options for contracts – 20 to 40 hours a week
  • You will take part in a professional, paid training prior to starting your work
  • You can enjoy 25 paid vacation days annually
  • We offer you opportunities for advancement within the company or project
  • The opportunity to improve/learn German with our in-house German teacher
  • Our employees benefit from discounts for travel, fashion, fitness, and recreational activities
  • We make sure you can travel via public transport with a discount
  • We have a casual dress code, so you can bring some inspiration to the team
  • We organize many different team events throughout the year – BBQs, a big summer party, events for holidays and many more!
  • According to your needs we offer fresh fruits for free and provide affordable coffee options – additionally there are many delicious lunch and snack options to choose from, like “Hello Fresh”
  • You will get inspired by all the different cultures within the company

From our modern call-center in the heart of Kreuzberg, we are looking forward to receiving your application!

People with all kinds of backgrounds are very welcome!

Who are we?

WE ARE SYKES and this is what we do:

We are an outsourcing company which delivers customer service for international market leaders. We provide inbound call support, combined with new media platforms and email support. And because no two companies are alike, we work closely with our clients to deliver loyalty-building customer service and technical support. Service is our area of expertise.

Expected salary:

Location: Berlin

Job date: Mon, 07 Jun 2021 22:34:58 GMT

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