Job title: Back-Office and Online Credit – French – 2000€ Signing Bonus
Job description: Description: About Webhelp
Webhelp is a French multinational BPO company that is making business more human for the world’s most exciting brands. By choosing Webhelp you will be part of a family of over 80,000 game-changers from more than 170 locations in 50 countries.
Join us at Webhelp Portugal and you will have the opportunity to be part of a multicultural team, a fast-paced environment, and a diverse pool of engaging projects with some of the best B2C and B2B brands worldwide.
About the job role:
As aBack Office Representative, you will actively engage with customer’s prospects concerning our online credit portfolio. Your mission is to deliver the best customer service to our client’s needs, providing all the information’s about our company’s benefits on opting for our online credit solutions.
As a Back Office Representative, you will:
Engage with customers who have a pre-accepted request in the entity via Outbound/Inbound callsPresent, promote, and sell additional products using solid arguments to existing and prospective customersHandle commercial activities: upsell and cross-sell using the company portfolio (for ex: selling Insurance related to the credit)Coordinate sales effort with team members and other departmentsEstablish, develop, and maintain positive customer relationshipsManage emails of inquiries, incidents, and claims of customersReceive and classify the requests and documentation of new clientsCollect information for the entity’s area of operations.
Life at our company:
Working in a diverse environment with people of more than 58 nationalitiesBenefit from our modern amenities, many discounts on local businesses, parties, and company events, and much more!We promote mobility between companies to work at any of our sites around the worldNew and modern offices in Parque das Nações, Oriente, Lisbon.
Ready to take up the challenge?
Join our team and show off your talent!
All submissions will be treated confidentially under the General Data Protection Regulation.
*Due to our contingency plan regarding COVID-19, you may be expected to work from home for a specific time.
Webhelp Portugal is an equal opportunity employer.
Webhelp considers diversity as a fundamental resource and it offers everyone access to employment opportunities, regardless of their gender, age, religion, ethnicity, or any other classification protected by applicable national laws. Requirements: We are looking for:
Native or proficient in French (C2)Fluency in English (minimum level B2)Experience selling to the financial services industry and working in direct business-to-business sales roles is highly valuedSolid understanding of different parts of the global credit services industry, including market dynamics and customers‘ business drivers.Ability to present high-level information as well as detailed demonstrations of products & services.Excellent verbal/written communication and presentation skills.Ability to work both independently and within a team environment, with focus and high attention to detail.Eagerness to develop your personal qualities within a professional environmentFor residents outside the EU, a valid work permit is required Offer: We offer you:
Annual Gross Salary: 17KMeal allowance paid in voucher card (net)Performance bonusHealth insurance with a dental plan (after 6 months of the contract)Opportunities for career progression and possibilities for an international career through the Webhelp International Mobility ProgramRelocation package – shared accommodation and flight reimbursementAvailability to work from home temporarily based in Lisbon*
Expected salary: €2000 per month
Job date: Wed, 21 Jul 2021 22:58:48 GMT
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