Job title: Technical Project Manager Payments
Company: Global Blue
Location: Gallarate, Varese
Job Description: Main duties and responsibilities
- Deliver Solutions implementation projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
- Interface with internal and external project managers and stakeholders to ensure smooth implementation of DCC services
- Support to definition, implementation and governance of an efficient Partner Integration Project implementation processes
- Support the Commercial Organization and Partner Manager with technical and process consultancy
- Ensure that the implemented Solutions are anchored correctly in the GB organization
- Accept, coordinate and prioritize all “customer” requests related to decentralize IT.
- Ensure correct and timely ticket handling (initiate, track update and close ticket).
- Write and improve knowledgebase pages for employee (incl. manuals and FAQs)
- DCC applications certifications, deployments and management.
- Perform the local “user acceptance test” for solutions.
- To maintain the Countries Requirement updated.
- Technical pre-sales
- To provide 2nd lev support to the local Field Service teams.
- Regular reports, reviews and meetings with Head of Payment and Product DCC team
Relates and cooperates mainly with
- Line manager
- Technology teams
- Commercial teams
- Product teams
Background and Education
- IT educational background
- University graduate preferred
- At least 2 years of experience in managing technical projects with external stakeholders
- Experience in working with virtual and distributed teams
- Customer consulting services
- Independent and self-motivating personality
- Fluent English and Italian languages skills (oral and written)
- Portuguese, Turkish, Greek and Arabic language skills (oral and written) are a plus
- Working knowledge within the payment industry and retail (preferred)
Specific skills and knowledge
- Good knowledge of project management processes and tools
- Solid understanding of Point-of-sale related technology and transactional systems
- Experience with EFT payment standards, PCI, EMV within the retail or credit card industry
- Ability to communicate with external partners in an efficient and structured way
- Accuracy, ability to quickly analyse situations and to identify the correct measures
- Customer oriented approach
- Willingness to enter in technical details
- Structured and flexible at the same time in managing difficult and challenging situations
- Commitment and dedication to work
- Perseverance in reaching goals
- Excellent communication and team skills, ability to present ideas clearly and concisely
- Excellent organizational, decision making and problem-solving skills
Salary:
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Curriculum vitae in the database!